Christmas At Kew

Christmas At Kew Tickets

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Christmas at Kew 2014
Wednesday 26 November - Saturday 3 January (see below for open dates)

As twilight falls, the magic begins..
Seasonal illuminations lighting Kew after dark

DATES
Wednesday 26 November to Sunday 30 November
Wednesday 3 December to Sunday 7 December
Wednesday 10 December to Sunday 14 December
Wednesday 17 December to Tuesday 23 December
Closed Wednesday 24 & Thursday 25 December
Friday 26 December to Saturday 3 January.

Please note Santa's Snowflake Grotto is closed on 4, 13 & 20 December and after 23 December

ENTRY TIMES
Christmas at Kew opens at 5pm and closes at 10pm.
Main Entrance - Victoria Gate: Choose from eight entry times between 5pm and 8.15pm.
Last entry at the main entrance, Victoria Gate is at 8.35pm.
Tickets with pre-paid parking at Brentford Gate - choose from five timed entry slots, at half hour intervals, between 5.30 and 7.30pm. Last entry at 8pm.

CHOOSE YOUR ENTRY GATE
There are two entrances for Christmas at Kew. The main entrance is at Victoria Gate on Kew Road. There is a second entrance at Brentford Gate, where limited pre-paid parking in Ferry Lane car park (off Kew Green) is offered in conjunction with your entry ticket. A pre-paid parking supplement of £7 applies. Parking tickets must be booked in advance to guarantee your space.
Choose your preferred entry time and entry gate at the point of booking. The main entrance for all tickets holders is via Victoria Gate, unless you purchase the pre-paid parking option for entrance at Brentford Gate.

TICKET INFORMATION
All tickets are subject to a single transaction charge. For tickets booked via www.kew.org/christmas: £2 per transaction for print at home tickets, £2.50 for tickets sent by first class post. £1 when booking tickets in person at Kew.
All patrons (including children under 4 yrs) must have their own valid ticket, which must be produced to gain entry to the event.
Children under 18 must be accompanied by an adult.
"On the day" prices apply from midnight on the day prior to your visit.
If tickets have not arrived please contact the customer service desk at seetickets.com or call 0844 9959675.
Within 5 working days of an event all tickets will switch to print at home, so no orders will be posted after this time.
Tickets can be purchased on the internet until 3pm on the day of an event, after which time if there are still tickets available, they can be purchased in person from the Christmas at Kew box office from 5pm on the night. However, advance booking is recommended as Christmas at Kew does sell out in advance.
Ticket holders consent to photography that may be used for promotional purposes.

Cancellation, exchanges & refunds
Please be sure that you have chosen the right entry gate, date and time slot at the time of making your booking as Kew and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.
Inevitably bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date/time. No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken at 2pm on the day of an event.
If the event is cancelled by us due to weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis.
If we are not able to offer visitors an alternative night, then in this case a refund will be offered.
Where a refund is due, the ticket must be returned within 28 days of the event due date.

Visit Kew in the daytime
Your event ticket does not include day visitor entry to the Gardens. Christmas at Kew visitors can purchase a specially reduced entry price for an adult day visit to Kew Gardens (under 17's go free during the day)
To benefit from the reduced price Kew Gardens adult day visit ticket, it must be booked for the same day as your visit to Christmas at Kew.
All daytime visitors will need to exit the gates when the gardens close at 4.15pm (last entry 3.45pm) then re-enter at their allocated trail entry time for Christmas at Kew.

Carer tickets
Disabled ticket holders are entitled to one free ticket for an essential carer/companion and to free parking in Kew's Ferry Lane car park (enter via Brentford Gate). If you require disabled parking please ensure that you book pre-paid parking with your entry ticket at Brentford Gate. All pre-booked parking is subject to availability.

Friends of Kew
Friends of Kew will be asked to supply their membership number at the point of booking to qualify for their member discounts. Members may purchase up to 14 tickets per household.

AT THE EVENT

Santa's Snowflake Grotto
5pm - 9pm. Set in the Princess of Wales Conservatory. Costs £4 per child. Not pre-bookable, cash only. Closed 4, 11, 13 & 20 December and after 23 December

Vintage Rides
Located near White Peaks, the Victorian Carousel and family rides cost £2 per child. Cash only.

Eat & Drink
A wide range of seasonal food and drink will be available at the event and Kew's cafes at Victoria Plaza and White Peaks will be open.

Shopping
Browse Kew's well-stocked gift shops at Victoria Plaza and White Peaks for your Christmas shopping.


GETTING THERE
Please see `getting here' section of www.kew.org/christmas for full travel information.
We strongly encourage the use of public transport on the concert evenings.

Arrival
Please arrive at Kew at your chosen entry time

Gates
This year there are two entrances for Christmas at Kew.
The main entrance is at Victoria Gate.
Alternatively, limited pre-paid parking is available at Ferry Lane Car Park, in conjunction with an entry ticket at Brentford Gate.


Other local parking
If you have not purchased reserved parking at Ferry Lane Car Park, local parking is otherwise limited and we suggest you allow extra time to find a space.

Disabled parking
Disabled parking is available at Ferry Lane car park with entry at Brentford Gate. Please select the disabled parking option when booking your tickets for entry at Brentford Gate, as you will still need to pre book your disabled parking. All pre-booked parking is subject to availability.

Drop off/pick up
There is a designated pick-up/drop-off area on Kew Road (A317) between junctions of Lichfield and Holmesdale Road, approx 100m from Victoria Gate, the main entrance. The area will be coned off and will have signage to demarcate it.

Underground
District Line to Kew Gardens or Richmond Station

Trains
Kew Gardens (London Overground) and Kew Bridge (SWT)

Buses
65 and 391

Cyclists
Bike park racks are available at Victoria Gate. Please note owners leave bikes at their own risk.


ACCESS
The trail is just over 1 mile in length. The route is designed so that it can be solely viewed from tarmac flat paths, some interactive elements may invite the audience on to grass where additional pedestrian matting will be provided. Please see the `Access' section of www.kew.org/christmas for full information on access

What to bring and wear
This in an outdoor event. Please ensure you have sufficient warm and waterproof clothing. Visitors are encouraged bring a torch in case of an emergency.

Toilets
There are accessible toilets at the entrance to the event at Victoria Plaza, Victoria Gate and at White Peaks, Brentford Gate which regardless of entry point will be start/end and mid point of the trail

Wheelchairs
Wheelchairs are available to borrow on a first come, first served basis. Mobility scooters are not available.

Lighting and special effects
Please refer to the `Access' section of www.kew.org/christmas


Christmas at Kew is presented by the Royal Botanic Gardens, Kew and Raymond Gubbay Ltd, in collaboration with Culture Creative.